I purchased a Hermes Apple watch and very expensive overpriced Hermes leather band from Hermes website for my wife's birthday. The watch also comes with a black Hermes sport band. The sport band is so large it would fit a gorilla. When I contacted Hermes customer service by email they replied that it should have come with two sport bands, i.e. sm/med and large. I then requested that they send me the correct sm/med band. After not getting a reply, I initiated a web chat and the Hermes chat rep told me they only supply one sport band and that I need to go to an Apple store and purchase the right size. Totally unacceptable customer service from an overpriced designer brand. We've dealt with other designers in the past, i.e. Michele, Rolex, and Burberry and never had a problem. We'll never deal with Hermes again.