Ordered a men's bracelet for an anniversary, ordered on Sunday July 9th, paid extra $70 for it to be delivered on time. This company uses FedEx. Received a message on Monday July 10th that the order was delayed, not my problem. Received a message on Tuesday July 11th that order was shipped, which means it was going to be delivered on a day when no one was home because if the delay. 1st attempt was on Wednesday, July 12, at 531pm, after the estimated time was between 920am, and 120pm. We work were not home, and couldn't plan for that. 2nd attempt on Thursday July 13th between 930am, and 130pm, we were home, no delivery, left to run an errand, FedEx delivered at 202pm, this time with a note, they will try again tomorrow Friday July 14th between 910am, and 110pm, so I call FedEx to try and figure it all out, try to be proactive, see what I can do, completely non customer friendly, no help at all, told me nothing she can do at all, that I need to contact Hermès. I contact Hermès, after waiting on hold for like 10 min, now the lady on the phone very nice, polite, and understanding, thank you, but nothing she can do...the package will be delivered the 3rd attempt, and if no one is home it will be sent back to Hermès, they will refund me which is great, I think I loose the FedEx extra $70 I paid, but they will refund me, and then I have to reorder the package again, and do it all over again. What part if this is customer friendly, how is it helping me, considering that our anniversary is on Sunday, July 16th. It is completely ridiculous, not customer friendly at all, completely an inconvenience, ruined the special occasion. Businesses need to rethink what's going on, and help people. Good luck Hermès, they will deliver tomorrow, and no one will be here, and you will refund me, thank you, and I will not order anything from you again, because of this experience. 1st and last time. Only reason you got a 1, was because I couldn't pick 0