I purchased a bracelet for my dear friend for Christmas. Fed ex was supposed to have recipient sign for proof of delivery. Fed ex allowed a person who was not intended recipient to sign for, and steal, the gift. I even paid $35 for express shipping to ensure the package made it to her. When I followed up to ask my friend if she received the package (believing she must have received it since I saw the tracking notification) much to my dismay she did not. I reached out to Hermes customer service, fully expecting they would make this right as a luxury brand. Again to my dismay they told me it’s out of their hands and to take it up with my bank and that since fed ex marked the package as delivered there’s nothing they can do, my friend never received her gift. No refund and no offer to make things right and resend the package. Sad brand experience. I will never purchase from Hermes again, after being a loyal customer for decades. Do better.