In July 2023, I purchased 3 pairs of slippers from the Hermes Paris store located in George V 42 avenue. In September 2023, I noticed that on one of the sides of the heel there is a gap that is deepening. On September 29, I received an email from Hermes advisors that it was my fault that they came off (see photo) and that there will be a cost of 115 Eur for the repair with a maximum duration of 6 weeks. I accepted this despite the fact that we cannot talk about a hit or a scratch, but simply that the material snapped. At my insistence, the slippers were ready in March 2024 and when they arrived, they looked like this (see pictures). I sent an email with my dissatisfaction and the fact that the slippers do NOT seem to be repaired by Hermes and I was answered by Mrs. Helene K. that the craftsman did his best and that the shoes were worn... when in the 3 months from purchase to bringing it in for repair? For a week I have been reporting and sending different emails and they tell me that they are sorry and that they can do nothing but send the slippers back to the service to be repaired... after they spent 6 months being repaired. I think it's an incredible joke and for a lot of money. There are so many big brands that assume these situations and it is a shame to persist in cheating on our own money. I am attaching pictures so there are no doubts :)