I have had my name on the wishlist for nearly two years now for my first Hermes bag (kelly 28 Sellier). First at Selfridges where the service was not so great and then more recently at New Bond Street store. Anyway a lovely SA called Nicky did my last wish list and said that he would send an email to HO to explain that I had been on the WL for a while. This was in March of this year. I went back to the store two weeks ago and spoke to Nicky again and he remembered me and said that he would be happy to send an email again to HO. I asked him how would he know if it was successful and he said, they don't know, they only know if the persons wish is fulfilled. I thanked Nicky and made my purchase and left. As promised he sent an email to HO as the next day I recieved my email that my wishlist has been fulfilled and a few days later I picked up my bag! I would like to thank the staff at NBS Hermes, especially Nicky, who proved to me that the process is fair and you just need to be patient. NICKY Thank you for your customer service. Also James, the SA that served me when I went in to the store to pick up my wishlist!. The staff at NBS are lovely and always helpful