I purchased a bracelet from the Palm Beach store a few months ago. It never stayed closed. It always popped open. The H popped off. I went to the store and they informed me that they are sending it to France and it will be 8 MONTHS! I told them I had recently purchased it in their store. Hermes told me they will be in touch to send me a quote of how much the repair is. Worst customer service. I will never buy another Hermes product again.
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