UTTERLY USELESS. THE PARCEL WAS NOT COLLECTED ON THE FIRST DAY BECAUSE THE INSTRUCTIONS OF 10AM - 6PM WERE NOT GIVEN TO THE DRIVER. IT WAS NOT COLLECTED THE SECOND DAY - I WAS TOLD IT WAS TOO LATE AND IT WOULD BE COLLECTED THE THIRD DAY, WHICH IT WAS NOT. WHEN I COMPLAINED THE CUSTOMER SERVICE ADVISOR PROMISED IT WOULD BE DELIVERED IN 3 DAYS TIME. IT WAS NOT. I THEN RECEIVED AN EMAIL TO SAY THE LABEL HAD "RUN OUT" BECAUSE THE DRIVER COULD NOT FIND THE COLLECTION POINT ( A POLICE STATION THAT HE HAD BEEN TO BEFORE) AND I HAD TO CANCEL THE BOOKING AND REORDER. THE WEBSITE WOULD NOT ALLOW ME TO DO THIS AND I HAD TO EMAIL AGAIN TO ASK FOR IT TO BE CANCELLED AND REBOOKED (I WAS NOW ABROAD WITHOUT FULL INTERNET ACCESS) IT WAS NOT REBOOKED. THIS WASTED ALMOST 3 WEEKS. IN THIS TIME I WAS UNABLE TO GET INTO MY FLAT, TELEPHONE ANYONE OR GO TO WORK AS ALL MY KEYS AND PHONE WERE IN THE PARCEL. HOPELESS