I was expecting a delivery from John Lewis, a pullover for my husbands Christmas present, unfortunately I had a dentist appointment made for the exact time of delivery. I asked for it to be left in the porch. I received a message that it had been delivered and signed for by customer. This couldn’t be true as I was out as I had arranged for an alternative place to leave it. Of course it wasn’t there when I got home. I am disgusted and disappointed and stressed that an expensive gift has gone missing with a forged signature and the whole experience has been a nightmare. I am seeking further advice to take further action against this company and will never trust them again. I warn any one not to use them ever !!!