Made a £100 clothes order with Debenhams, only to have my heart sink once the payment had gone through and it was revealed that the delivery would be made by the universally despised and notoriously sh*t Hermes. Nonetheless I hoped for the best whilst expecting the worst and wasn't disappointed. Despite sitting a few metres from the front door and listening out all day, and sticking a big sign on the door saying "here for Hermes delivery!" there was nothing all day apart from a tracking email, received in the evening, to say delivery had been attempted 3 times and parcel was going back to the sender. I had expected nothing less but what what bugs me is WHY do big retailers like Debenhams use this company when (for example) DPD get consistently high customer ratings and Hermes are consistently rated worst or second to worst? They must lose more customers and money using Hermes. Also you can't see that they are the courier company until you've paid and are committed - very annoying. So, I shall wait to get my refund from Debenhams and order from a different company, whose delivery service might deign to deliver to me. A nuisance though!