Sent a parcel on the 12th of May, it has been sitting at a depot since the 15th of May, it is now the 3rd of June! I have tried everything to find out why is not moving on, the Robot just tells me that it's at the depot, the website the same, the phone line lets me listen to bad music for half an hour then cuts the line. Other phone numbers ring twice then cut me off. There is no way of contacting anybody and Hermes seems not to care that a parcel is sitting about at one of their depots for over 2 weeks. This failure by Hermes is going to cost me a lot of money. I will never use Hermes again, and advise everybody else to do the same.