Frankly dishonest at the Hertz Marble Arch location in London. Was blatantly lied to (by a Manager, no less) regarding the one-way fee assessment. I was deciding whether to return the car to Marble Arch itself, or to my point of ultimate departure, London City Airport, a mere 2.4 miles away. The manager Manpreet assured me that the fee to be assessed would be a mere ten pounds, and that I should ignore the 166.66 pound fee that was quoted. When I questioned her as to whether that was really true, and shouldn't I trust what was in black and white before me, she actually acted offended and assured me multiple times that she would personally see to it that I was charged only ten pounds. I foolishly took her at her word. Well, as you might imagine, that was all simply a lie. For the grand "privilege" of dropping the car a mere two miles from where it was rented, I was charged an additional 211 dollars. All told, my 38 hour rental was more than 700 dollars. Additionally, the car class I reserved was not available, and they were deceptive as to the up charge for a different car (She offered an "automatic car at no additional charge," but when I said no thanks, I prefer ma manual, she did not clarify that the manual *would* incur an up-charge--it's on me for not checking that, but poor customer service in any event). When I called to ask about the manager's misrepresentations, I was treated rudely and condescendingly by staff. A miserable rip-off of an experience. Avoid at all costs.