Re Hertz Malta. Do not use this fraudulent dishonest company. Visited Malta from UK for a long weekend. It was pretty straightforward on collecting the car, apart from being charged an on the spot out of hours fee which we weren’t aware of at the time of booking. We were handed the keys and directed to where we would find the car. Before we set off, luckily we took photos and videos of the condition of the car (which has scuffs, scratches, dents everywhere). We dropped the car off several days later and there was no one around to check the car in due to having to get a morning flight; we used the drop box. Again, vitally important, we took photos/videos of the car after we had dropped it off. A few weeks later £400+ is taken from my credit card without any prior notification. Upon querying this we finally received a response advising it is due to new damage. They produced documents to show before and after condition reports/photos. Had I not taken photo/video evidence I wouldn’t have a leg to stand on. However, my photos/videos clearly show the ‘new damage’ was already present on the car when I picked it up. Save yourself the hassle dealing with unauthorised fraudulent transactions and go with another rental company. Will never use Hertz again, anywhere in the world.
7 months ago
Hertz car hire. has a
1.4
average rating
from
52
reviews
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