First of all before I used Hertz on this occasion I thought they were a reputable company who could be trusted. How wrong was I. I hired a car through Thrifty and on arriving at Girona Airport I discovered that Thrifty was part of Hertz and also Dollar. Obtaining the vehicle appeared quick and easy but they had no one to go over the car with me to identify if there was any marks or damages and I discovered latter they sent through an apparent documenting highlighting damage by email. The suggested damage they highlight was at best a different tone in the paint which I hadn’t even been able to see from my inspection of the car. I took impeccable care of the car and returned it in exactly the same condition as I had received it. I dropped it back at 0830hours and as, despite being at the airport, they don’t open until 0900hours I had to drop the keys off out of hours. I then get an invoice to say there was damage to the vehicle and they provided photos to show a small mark on the internal plastic panel of the drivers door. This was barely visible and has no impact on the use or cosmetics of the car. I suspect it would have been there previously however unless you spend 1hour going through every inch of the car with a fine tooth comb you would never have noticed it. For this small mark which I have attached photographs off they have charged £177 including a €35 out of service charge. As you can see from the photos this clearly would not render the vehicle out of service in any way. What was also of note is they hadn’t highlighted the mark that they had suggested was on the car when I picked it up. As such I suspect both these marks have been on the car for some time and the company just rotate them to charge unsuspecting customers each time they hire a car with them. Further to this despite submitting a complaint I have heard nothing back and they have lied on things such as the invoice suggesting I asked to pay in £’s rather than €’s so they could give an awful exchange rate to make even more money. Also rather than just keeping the disputed blocked on my card whilst liking to resolve me disputing the charges they immediately took the money from my account and again I have had no response to me disputing the damage and also the amount they have suggested it would cost. Just to be clear this hasn’t actually cost me any money as I have insurance that covers me for this however it is clear Hertz are conning their customers and doing this for a money making business. They are in essence committing fraud and I would advise against anyone using them. I certainly will not be using them again and will advise everyone I know to avoid them. If I could give this company 0 stars then I would.