If there was truly a grade below 1 star, I would be inclined to use that for Hertz UAE Pathetic client relations, with threats and intimidation included. Devious and deceitful ways and means of extracting money from customers. Letting down loyal customers with long term agreements and trust of over 4 years by suddenly increase in 38% rentals instead of doing in a gradual manner i.e. 10% per year I believe it is best to keep away from such rental companies. With plenty of surprises along the way they are no longer your trusted and reliable partner. There is no peace of mind dealing with them as there will always be harassing calls and intimidation to submit.