I will never use Hertz/Thrifty in Greece again. We hired a car from Sitea (Crete) and paid for an automatic crossover for 14 days. We were given a new Hyundai Kona which was all good. The very next day when we tried to start the car, the battery was dead so I called roadside assist and was advised that someone would contact us to come out and check the car. After an hour of waiting, I decided to call the representative at the airport where we picked the car up from. I was advised that he couldn’t come out and swap the car over for hours as he was too busy. He said he had another Hyundai Kona but it was manual. I said that’s fine, I’ll take it.. but had to arrange my own transport to the airport for pick up. The representative told me he would email me a new agreement for me to digitally sign (he never sent a new agreement) When we dropped off the car after 2 weeks, I said to the rep that we were seeking reinforcement because we were charged for an auto but were given a manual in the end. He said he would speak to his manager and get back to me. One week later, nothing so I emailed customer service.. The response I got was nothing more than disgusting. I was told that the car was replaced in a timely matter (dispute the fact that it cost me time and money to pick up) They told me that they replaced it with a “more powerful and spacious car” Here’s the thing, the replacement car was the exact same make and model (and year) so it wasn’t more spacious. Was it more powerful? Sure it’s manual but that wasn’t a requirement of mine otherwise I would have hired a sportier car. The final insult was that they told me they spoke to the representative in sitea and he said he never had a discussion with me regarding the reimbursement for the difference between an auto and manual. After their “customer services” response, it’s not even about the money, it’s the fact that they would treat their customers with such distain. I’ve used Sixt and Europecar in the past and never had a problem.. I’ll go back to them and never use Hertz Greece again.