Hertz review and note to management I used Hertz at Geneva airport due to an issue I had at Alamo . I Picked up car on 22nd and returned it on 26th. We had already spent 2 hours at the car hire due to an issue at Alamo and due to my Partner’s medical condition we wanted to quickly hire at Hertz ( no que) When I arrived at our Hotel I looked at the reservation and it said I agreed to a cross border charge ( not true) and the full insurance cover ( also not true) . These are optional charges. I called hertz on Sunday ( twice ) to make the point and was told the supervisor would call back, but no one did. On returning the car on 26th the supervisor’s ( Me Aymon) stance was I had signed the contract and his team at Hertz were transparent. Not sure how he could make this assertion! All I can say is, yes, I signed the contract and the booking was done quickly but the optional charges were not explained or agreed to. The supervisor when returning the car ( Mr Ayman)had only one line of response ie i had signed the contract . Not wrong, but is this customer service ? Did not want to take the responsibility for not returning 2 calls on Sunday. He said he did not get the message! Yes this part was not contractual but I any service industry ( where I work) we would take some responsibilities give the client some benefit of doubt. The attitude and manner of response is unacceptable for a company like Hertz!