I spoke with Shannon due to the fact that only a few days after I had placed my order Hervia had begun offering worldwide free shipping as well as a 10% discount promotion because of the website being down on account of the release of the Yeezy Kanye West x Adidas Boost 350 Moonrock, but never heard back from him despite being told to look for an email from him the next day after he spoke with the "operations manager." When I called back the next day to follow up about the status of my inquiry, I was told by a female customer service representative that Shannon was the manager and that she would be unable to accommodate my request for free shipping and the 10% discount promotion despite my being upgraded to VIP status, which I guess doesn't mean much anyway. Furthermore, Hervia advertises on its website "tax free" shopping for all customers outside the EU, but I had to pay a $51.32 USD duty tax to DHL in order pick up my package, which defeats the purpose of shopping on Hervia since there are many other e-commerce that truly offer tax free shopping and will also honor discount promotions retroactively within a certain time period, not to mention pre-paid return labels for returned items. In short, since you asked, I had an extremely shitty and totally fucked up experience shopping with Hervia and would not be inclined to shop there again!