HEWI do not have grasp on what service they are offering. They do not follow their own terms and conditions. I have arranged to take legal action with 2 of my items. The first the item was sent back to me with a hole after the buyer stated it was received fine. Yet it’s my fault I was offered £15 to repair a visible hole in a £1000 brand new Gucci jacket. They having nothing in place to deal with cases like this although their own policy advises differently. Second time I sent a bag the buyer has had it now 5 weeks which should have been returned after 14 days. I knew the buyer would not been returning the item as she kept sending messages after receipt for a further reduction. I wasn’t aware it was the same buyer who had sent me 12 message re a dress I was selling she knew was 2 sizes smaller than she required. I am going forward with my legal action as HEWI wrongly advised me if their own return policies