Totally ridiculous, there is no customer support, it depends which of the office drones is doing approval, most of them often do not seem to be bothered and reject items with the most stupid auto responses. You have to remind them to send you your money as they sit forever on it, staff seems to be forever changing.... I usually only list there as an "aside" as on most other designer websites items sell faster, with HEWI you have zero customer service, zero help, a really bad website with tons of problems, yet you pay one of the highest commissions.... Naturally people charge more for their items because they take the biggest cut (for doing basically nothing)