HEWI is an utterly dishonest and deceptive company. Future buyers, I implore you to pay close attention to all the negative reviews on here. My experience has been nothing short of a nightmare. Out of the two items I’ve ordered, the first arrived with a gaping HOLE. This raises serious concerns about their so-called "authenticity" guarantee and inspection process for luxury items. If they let blatantly faulty products slip through, what else are they overlooking? The second item was from their outlet, where the listing clearly stated that returns were available (I have screenshots as proof!) However, after purchasing the item, which unfortunately did not fit, HEWI denied my refund, claiming that outlet items are final sale (although they were honest enough to mention that this was a recent change and they could see how it was “confusing”). Yet, there was no mention of this in the returns policy at all—just a hidden clause buried deep in their terms and conditions. This is a textbook example of misleading customers. When I reached out to explain the confusion and requested a return, they ignored me for almost a week before finally refusing. I even asked for store credit as a compromise, but again, I have received no response for weeks now. I have literally been ghosted. Instead of addressing their misleading policies, all they have offered is to list the item on their platform, as if that’s a satisfactory resolution. This is a disgraceful way to treat customers and completely their fault for having such unclear and deceptive policies. HEWI, your company is a shambles. If you continue to operate in this underhanded manner, it's only a matter of time before you go out of business. I hope anyone reading this review thinks twice before wasting their hard-earned money with you. There are far better alternatives out there like Sellier, Vestiaire, Sign of the Times, Reliked, Vinted, Depop, or eBay—places that actually respect their customers. Avoid HEWI at all costs!