I have about 10 pairs of Dudes and love them. I decided to buy a pair of ,Martin, as house shoes. When they arrived I tried them on, the right shoe being uncomfortable, I found the insole had been pushed up and bent over inside the shoe. I thought I would take it out cut to size and re insert it but found that it was glued in, the left shoe insole was not and was the correct size. So instead of messing about decided to return for an exchange. I got a very curt reply telling me basically that I was a liar and that there was nothing wrong with the shoes and giving me a refund. I did not want a refund so after a brief exchange I got a credit note and have ordered again. Fingers crossed. So really this review is more about the lousy customer service than the shoe!