Very professional service by the audiologist well over an hour. Trialled a pair in store which were top of the range of course . Very impressed with the product. Requested and given their price list with no hard sell at all. Research back at home determined what was being offered . Compared on line . The price exceeded the manufacturers retail price by 1.5 k . Did not need all the tech on the expensive version so opted for lower spec . from same manufacturer . HH price 4k Sourced price 2.4k with enhanced warranty for identical product. Brilliant service at the front end and would have gladly supported them but not at that price!!