I bought an Elegance 7 fin oil heater from Hifi Corp Cresta, which did not work. Took it back the next day and they refused to refund me, stating: - Firstly, they did not have the cash on-site (R899), but I must come back in 4 days to get a cash refund. (?????); - Secondly, they do not refund into a debit card, only a credit card (which I do not have). When paying with a debit card, does that money not come straight from one's account? And if you do not have enough money in your account, the sale will be declined. I then checked their website and found that their 'hassle-free' refunds policy states refunds can be made in to either a credit card or bank account. I asked them to refund in to my bank account. They initially refused (again), then stated I needed a bank statement!!!! What on earth for??? The till slip states the date, the product purchased, amount and how it was paid (cash, debit card or credit card). The 'Manager' said to verify the account. I have never heard such rubbish!! If I provide the incorrect details in writing, that is my fault not theirs. I have complained to Customer Care. Still waiting for the Manager to contact me. Been over a week now.