I bought a TV from Springfield branch and salesman told to take out extended guarantee few months later it broke it takes them time to collect each time almost plus minus 2 months it broke now forth time ND my sister having problems wid tv again more than week not picked up the manager don't want to answer his calls ND to return call the service department Kady says that she can't transfer me to manager but will give him message and he don't care to call me I had faith and as a customer read reviews about you guys was best but my situation that my sister is experiencing it is the worst and did not expect this from such a recognized company with a good reputation to do this to me the staff ND management is terrible ND don't help wid situation I want them to replace tv wid another brand or to refund me the price of tv I paid with the extended warranty I took out plz help I can't get help from your useless management team in Springfield Park wer I purchased tv ND your saleman convinced me to buy that brand ND to extend warranty ND she got grandchildren who like to watch TV each time tv goes for repair it be like 2 months for them to pickup ND repair it ND return children don't understand this to be widout tv so long each time because they don't give a loan set can u plz respond to me urgently O844791111 my number so I no wat is happening to help my sister in this situation