I am writing to express my deep dissatisfaction with the handling of my recent order, number 8268118. I contacted your support team on Monday to inquire about the status of my order, as it still showed as "being processed." Following this, a ticket was logged for me under reference 9000365930. I subsequently received two SMS notifications indicating that delivery would be made on 20/08/2024 and 22/08/2024. As background, I made two separate purchases—one for a bed (which this email concerns) and another for a fridge. Given the reference number on the delivery SMSs coincided with that of the fridge, I called to clarify whether the two dates pertained to both items or just the fridge. A consultant informed me that the items would be delivered on different dates, as they were purchased on separate occasions. My fridge was delivered as promised on 20/08/2024. However, today is 22/08/2024, and despite being informed that my bed would be delivered today, the order status still shows "being processed." I rearranged my schedule to accommodate this delivery, only to be left waiting in vain. No one from your team contacted me to inform me of any delays or issues, which is both unprofessional and deeply frustrating. When I called today to inquire further, I was told by your call center that there are no beds available and that the situation is being handled by your Planning department. I was not provided with any contact details for Planning, nor was I given any indication of when I might expect my bed to be delivered. This lack of communication is unacceptable.