Reluctant 3 stars ,what has happened to the friendly firm they used to be ,got to big?,purchased our forth van last year mirror inthe bath room chipped told it will be changed before collection it wasn't to take it back it involved a 160 mile round trip.We had a problem with the nearside indicator booked it in to drop the van of on a Wednesday and informed the service department that we would collect on our way home on the following Monday they agreed ,on arrival to collect our van I was told that if they had not called me to say it was ready, it might not have been repaired, we have the window sign which clearly states the collection day ,sorry Highbridge you are slipping with your standards