I am very dissatisfaction with the service I received during a recent visit to your centre on Saturday 06.05 .24. My husband and I had a prearranged appointment with Simon to purchase an awning, but the experience was far from satisfactory. Upon arrival, Simon did not bother to greet or speak with us, even though we had a scheduled appointment. Instead, he was standing by watching two other staff members pitch an awning. This lack of professionalism was disappointing and frustrating. Fortunately, a female staff member named Steph was very kind and did her best to assist us. However, the stock we were told would be available was not there, adding to our disappointment. Additionally, when Steph offered us a drink, she was unable to find the key for the machine, which further highlighted the disorganization. The shop was quite busy, and it was evident that Steph was overwhelmed trying to manage everything on her own. Despite her best efforts, the experience was negatively impacted by Simon's apparent lack of interest in helping us, even though we had booked a specific time to meet with him. As we were leaving, we saw Simon still standing in the same place, doing nothing to assist customers or support his colleagues. This experience was highly disappointing, and it has affected our perception of your centre customer service. We will not be back as this was very disappointing. Avoid the shop and do not think because you have appointment staff will make time for you.