I was recommended to use Higher Nature by a friend. On doing my research I discovered that their prices are very competitive so I placed my first order on 6th January 2021. At this point it is important to point out that I live in France so I was half expecting a slow delivery due to the uncertainties post-Brexit. I was totally amazed, and so impressed to receive a telephone call, quite out of the blue, from Higher Nature, expressing profuse apologies but to say that they were behind with the necessary paper work to send to France so there would be a delay and if I preferred they would give me a total refund. I was so impressed that HN had initiated the call there was no way I would take the custom away from them. There was a continued delay so I rang HN and again they were so apologetic and I decided to leave my order with them. I am pleased to say it has now arrived and of course, the delivery delays were not of their doing. The after sales service has been second to none and so much more personal to receive a telephone call than an email.....well done Higher Nature,