I wrote a poor review here in the past about HSP regarding a pending order. They saw it and then emailed that they would release it if I remove my review so I did. They asked just for a chance to prove themselves. Once I got my order one product was missing. It would not have been hard to miss in such a small package and the other product came in the correct quantity ordered but not the one I seriously need and is not cheap. Their reply is embarrassing to read since it's more than absurd. First they claim the packing slip was checked by the warehouse person and it was correct. Now comes the impossible. The second excuse was Customs checks the package and the packing slip before they send it on . If so, they would NOT have passed it to be shipped to the US. I have kept every email and the package which NEVER comes with a packing slip other than what is on the exterior of the package which they labaled, "HealthCare Product". I'm willing to send all communications and package to the adminstrator as proof. I've dealt with them a couple of years, good customer and promoter, yet they call me a liar? I never complained when also cheated on free goods that was to come with a previous order but came short. This is not a company to buy from.