THIS COMPANY DESERVES A ZERO RATING i concur just bought the top range nutri bullet to replace an 8 year old one that had stopped working. Within a couple of weeks the rubber feet had left marks on my marble kitchen counter top and then on a wood board i placed it on. Couldnt get through over the phone , emailed and was told to send back i had already sent photos and told them the problem. I didnt hear back for 10 days. I had to chase and finally after 9 working days got a response that there team didnt find a problem with the feet and its never happened before. They make all these grand claims about customer service and refunds for faulty items. Now i am being told the legal team will get in touch with me. I bought it outright and by credit card so will go through Section 75 refunds which i just discovered. A company like this should not be able to get away with this. Many many years ago i had a problem with a Magimix i bought and a faulty set of rubber feet, Magimix were fantastic, this company is appalling. DO NOT USE THEM RATHER BUY THROUGH A RETAILER AND USE A CREDIT CARD SO YOU ARE NOT IN THE SAME POSITION AS ME.