Very bad experience. Sent a faulty Magic Bullet Air Fryer. There was no packing slip or return slip in the box. They organised a courier pick up and said they'd processed a refund. It didn't appear. I chased and was told that due to a 'system error' the refund hadn't completed. We all know this is code for "we haven't processed it yet". I've now been told that it'll be another 5 working days before I get the refund. They've said it can't be expedited, which I know is a lie as I've done it myself at a previous job and it's absolutely possible to do. Reading some of the other reviews here it looks like I may have to take further action in order to be reimbursed. If you're considering using this company, don't!!