We got a blow out on the M5 between j9 and j10 last night with two adults and two children i the car. I phoned rac and AA who said they would be at least 4-5 hours so asked me to contact the highways agency to advise them of our whereabouts, got a lovely lady on the phone who was sympathetic and advised that we needed a tyre repair company to come out and that we needed to find one closest to us. She got our whereabouts and said that they would keep check up on us to make sure we weren’t stuck on the hard shoulder all night. We phoned a tyre repair company and they were on their way, got three or four calls back from the highways agency checking in to see if we were ok and getting updates from us as to how close the repair vehicle was. The tyre company turned up and started the repair and then a highways car turned up to check on us all, he gave us emergency blankets to help keep us warm as we had been on the road side for nearly 3hrs by this time. He helped the tyre repair man get us going again as we had also got a flat battery by the time help had arrived, thankfully we were able to jump start my car and the nice gentleman followed us for a couple of miles further on our journey. We are so grateful to both gentlemen for their help and to the staff at the end of the phone. You were all amazing.