Very disappointed with their customer service. I had ordered a television at the end of their January sale and received a 'Thank you for your order' message at the end of the process. Assuming this to be the end of the process, I waited for my television to arrive over the next week. After 3-4 days I received a generic email from Hispek stating I had recently viewed some TVs on their site and asking if I wanted to purchase. them. Being a little confused, I called Hispek and told them I had already gone through the purchase and payment several days back. After checking with their offices, the sales rep informed that my sale had been rejected by their department post the online submission as the delivery address I had requested did not match the credit card address I had provided. I had purchased the TV as we were in the process of moving into a new house and wanted the TV there for when we fully moved in, while not having moved my card address over yet. Appreciate that Hispek have this security protocol with is good, but they at least could have the courtesy and customer service protocol to contact me (I had provided by number and email during purchase) to inform me that my order had been rejected. Added to this annoyance was a financial loss as Hispek was unwilling to provide me the television at the sale price (TV was £100 off) when I had originally submitted my purchase. They simply said, sorry, this is a new order and we cannot give any price off EVEN THOUGH IT WAS THEIR SALES DEPATEMENT WHO HAD CANCELLED TEH ORDER WITHOUT NOTIFYING THE CUSTOMER. This is highly unexpected of a company who prides itself on customer service. I nonetheless went ahead and purchased the TV from them given I had in the past gotten good service from the company.... But on this one transaction - I was very disappointed.