Worst customer experience EVER! I purchased an LG TV from Hi Spek that arrived when expected, all good so far. I then opened the box to inspect the product and it looked in perfect condition from initial inspection, packaged it back up and booked for an electrician to install it. Just over two weeks later the electrician put it on the wall and turned it on. To our surprise there was only half a picture and the rest of the screen looked broken. Hi Spek were made aware of the problem straight away and told us to deal with LG direct. LG requested that we sent in photos of the screen and on review (after a few phone calls) they suggested that we got back in touch with Hi Spek for a replacement as the screen looked like it had suffered from pressure damage and must have happened during transit. Several conversations later Hi Spek told me that they were unwilling to replace or repair the TV as we were two days late in reporting the problem - apparently we only had 14 days following receipt to make them aware of any problems. I explained that I had inspected the TV when it arrived and it all looked fine as there was no damage to the packaging and the TV itself looked perfect from the outside. Hi Spek then asked me if I plugged it in and turned it on at that time - I did not, why would I it looked fine to me? I the asked them if they had opened and inspected the TV and tested it when they received it and they said that they didn't, so how can they confirm that it arrived to me that it was not damaged when they dispatched the TV. Hi Spek are unwilling to be flexible, show any goodwill or accept responsibility or believe that it was not damaged at our end - they even blamed the installer who is a close friend and installs TVs of this type all of the time and has done for years. We have now been left with a 55” TV that is not fit for purpose. It was also cheekily suggested by Hi Spek customer services that we contacted our household insurers to claim on our insurance! It appears I am not the only consumer who has had a poor experience of Hi Spek, only wish I had read the reviews before hand. Next time I think I will make my purchases based upon reviews and maybe pay a little more, not just base my decision on price. Just proves the point you get what you pay for.