Been a loyal customer for several years and never made a claim before now. Was sick in October and off work till 3/01/18 . The claim forms arrived promptly and I returned them with doctors section and accountants section completed at my expense, the forms asked for "your latest tax return " which for me was for year ending April 16 . My year ending April 17 is not due until at latest 31st Jan 2018 as per hmrc guidelines - like many self employed the month of Jan is when I my accounts are processed every year. Have now been told by insurance that "your latest tax return " is not good enough even though this is my most recent . I Have been left with no income right through Xmas and new year. I can't afford to return to accountants having already paid them for "you latest tax return " and various other requested pieces of information to have the other options of 3 months accounts leaning up to illness prepared seperately. I have been seriously ill and unable to speed up the process of my next tax return (don't think I am being treated fairly in expecting me to change the month in which I do my tax return whilst I'll and during my period of illness", my accountants were also very busy with the run up to the festive period .I had also supplied a further covering letter from chartered accountants stating that my next tax years turnover and profits would be similar to year ending April 2016 and bank statements for the period of illness, I feel very let down by this company. I have never missed a monthly instalment or made a claim with April . 😡 Happy new year -