I am not happy with H & M especially with the bad experience that I had at Erin Mills. I was there on March 12th at about 5pm and the Manager was so rude and arrogant. She had no empathy for her customer and had very bad customer service skills. I wanted to exchange a sweater for a smaller size that was given to me as a gift in December. Due to the Pandemic, the store was closed and had just opened. She refused to exchange as she claimed that there was no tag. I am not sure what was the point of having a gift receipt then. When I called Head Office to complain, the associates there were not helpful at all and were confused with their own policy. This experience had left me with such a bad impression and I will make sure that my family will also not shop there. The Manager was only concerned with the company's sales but not the customer who is the one who provides business to them. This is the worse customer service I have ever had experience. I hope that the Manager of this store will be addressed and training provided to her so that she can be a better Manager the next time.