H & M Hennes & Mauritz
H & M Hennes & Mauritz — Harassment from a store employee in Portland, Maine
Yes, first of all I love your store. I have shopped and purchased goods in Nice, France in Portland, Maine and in other locations. You have great products at a great price. But I would like to file a complaint against your Portland, Maine store. There is an employee there who has pink hair. I don't know what her name and her pink hair is fine, but her attitude is not.
The two times that I've been in the store recently she's treated me very aggressively and in a very rude manner. The first incident I went into the store with a clear plastic mask covering my mouth and nose which she required me to take a covered mask or leave. The second incident I was checking out and she very forcefully told me to pull my mask up over my nose, which it was nearly covering and which was very humiliating as I was in the checkout line. I declined because of her rude aggressive nature and I said I will not pull my mask up and at that point because she was so rude, I decided not to make my purchase at your store. I peacefully walked out of your store.
I am a leader and a CEO and I have access to hundreds of people and I was very tempted to let all my friends and colleagues know what happened in your Portland, Maine store, but out of respect for your company, I did not do that, but I really think that you need to take action because you have a PR problem in your Portland, Maine store. After my two negative experiences there, I really don't want to go back and do business with H&M in Portland, because of the one employee with the pink hair.
I look forward to hearing what kind of action you are planning to take and will base my next steps and decisions upon your actions.
You need to know that if nothing is done, many other people will hear about my experience in your store. Again thank you H&M for a great store and a great product and I wish you all the best.
Cordially,
Jon
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