H & M's selling procedure in the Philippines leaves much to be desired. In the USA, online companies are required to inform customers of their rights and limitations during the process of selling. I placed an order worth more than Ten Thousand pesos and got charged for custom duties and taxes applicable to the order's total value. When checking with an unsympathetic and uncouth customer service person, they referred me to their delivery policy in fine print that orders more than Ten Thousand pesos is taxable. They should have warned me before I checked out. Also, I have placed one-time orders for the dame value and more at other online sites and without being subjected to taxes. Very disappointed with H & M. I have removed my account permanently with them. My staff of more than 200 and who regularly order are also permanently removing their accounts from H & M. H & M , GOOD RIDDANCE!