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Anonymous
Only reason 1 star was given because you have to pick a star. Otherwise, it would have been zero star. Mall of America store is really bad for customer service. Went there in the evening and asked for assistance, which the staff didn't want to look for the item. Instead she told me they didn't have it, which was a lie because I walked around the store and I found it. Then I told the manager about it, which she didn't care either. I also asked the manager to see if there was a bigger size at other stores or online or even on the mannequin which she didn't even wanted to assist. Very inexperience or unmotivated workers there. Won't go back.
2 years ago
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HM has a 3.1 average rating from 408 reviews

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