I used to like ordering online from h&m but my last order was a nightmare. Half of the items did not fit (their sizing is all over the place!), so I returned it to one of their stores for larger sizes. Only to find that they only had half of the items on the floor and I was told I would have to reorder the rest online. Refund took ages to reflect on my bank acc. Phoned customer service to arrange collection of parcel but waited 15 minutes on the phone to be helped. Customer service staff sounded irritated. I don't think I will ever shop at h&m again.
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