Incredibly bad customer service. As others have written you have to wait 30 minutes to speak to someone. My delivery still hasn't showed up after 9 days, meanwhile the tracking link leads to a blank page. The lady told me she'd contact Hermes and that I should call them again in 48 hours! After asking why they couldn't contact me she said they didn't have the possibility to do that! I cannot believe that a company can get away with that! Will never buy online with them again and think twice about going to their shops.
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