The incident: Purchased ‘L’ sized shirts and ‘42’ sized waistcoat online from H&M. The shirts were fitting, but the waistcoat was only a size of 36. Therefore, it was too small to use. I chose the size because it is written 42 is equal to L size on the size guide. The explanation from the H&M Company: 1. The waistcoat is a ‘Top’ category product, so its size should be selected from the ‘Top’ category. 2. According to the company’s policy, a product purchased under the promotion cannot be exchanged with a bigger size (not because of the unavailability). Scenario 1: There is no size guide given for the exact product name “waistcoat.” Moreover, it is not mentioned that the “waistcoat” comes under the “Top” category. Therefore, this is primarily an error by the company; the customers are helpless. (The customers are not garment experts to know the categorization exactly. Being a common man, I thought the size guide for the shirt would also do for the waistcoat). Scenario 2: Purchased under promotion should not disqualify the rights of customers to have the correct sized product. If the company has such a policy, that is a human rights violation. It is not appropriate for a civilized society. It must be scrapped. According to the company’s policy, “products purchased under the promotion will not be exchanged” explains that the customers deserve to be penalized for using the company’s promotion by throwing the unfitting products in the trash bin. They boast to protect human rights, but they do not protect humans' rights.