Ordering from H&M is hit and miss as to whether or not you'll actually receive your order. Twice now I have ordered suits and they have not arrived. Just lost in the mail. When I called today to find out where my order is that I ordered on 4-11-23, the rep had zero clue and offered a refund. Then I was told I wouldn't receive a confirmation of my refund until it had been processed, within 3-5 business days. I always receive a refund/return confirmation from other companies immediately. Everyone knows it takes longer to receive the refund in your bank, but the confirmation of it having been processed you should receive right away. H&M has terrible customer service and shoddy order follow through.