Only gave 1 star as had too! My order arrived on Feb 29th, I sent this back on the same day!! Got an email from H&M to say it had arrived back at the warehouse on 11th of march!!!! Then today 22nd of march the warehouse have emailed me to say the parcel is OK and they will refund me within the next 14 days!!!!! How the hell does it take 36 days to refund someone!!!! Any other business next, zara, tkmaxx, even taking your items back in store your refunded in a few day less then a week. H&M your returns policy is not fit for purpose and I will never buy from you online again feed up of you holding on to my money, I've been a customer for years.