I am literally fed up with the terrible customer service provided by H&M and this is my 4th order with them. My first 2 orders was to be delivered to my flat and their delivery courier service apparently "attempted deliveries" for both the orders. I was at home and not even once the buzzer rang for the courier guy to enter the apartments or an attempt made to call my number after repeatedly informing the customer service that I am at home and they can try all options possible. Fine, never mind and I was refunded both the orders. The customer service agent over the phone advised another option to use the parcel shop service where MyHermes can drop my parcel and I would just need to collect it which sounded great. Now this is my 4th order with H&M where I am trying to get it delivered to the Parcel shop. After waiting for a week, numerous phone calls with the customer service and "full investigation"launched my 3rd parcel was claimed to be lost. Now again I am in a similar situation with my 4th order where I had requested the customer service colleague to reorder so that I don't make any mistakes while ordering it to the Parcel shop, which was asked to be delivered next day. 2 days have gone by and H&M has no clue what is happening with the Parcel and again "launched a full investigation". I am fed up of their ridiculous customer service and have no hopes of receiving this parcel as well. All I want is my order and not the easy way out of a refund - I am 9 months pregnant and not in a state to run to the store where half of the things I ordered are unavailable. This is beyond frustrating and disappointing from H&M where they have absolutely no control over the delivery service!!