I paid for next day delivery, when a parcel arrived from another company (both using Hermes) I queried where the H&M parcel was, Hermes confirmed it will be 2-4 days before I'll ever get this "next day delivery" item... false advertisement!! They need to remove their so called next day delivery service ! I paid £5.99 and it's now going to take the same length of time as regular free postage (that was on offer).. I'll never shop with this company again !! The items were for my 4 month old to wear at her nieces birthday party :( too late now.
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