PLEASE PASS THIS ON IF YOU ARE FED UP WITH BEING TREATED BADLY BY CUSTOMER SERVICES AND MICKY MOUSE COMPANYS feel free to add your own bad experiances and hopefully companys will take note ! H&M what a low down micky mouse company ! ordered something on the 20th dispached on 21st i got conformation on the next day saying delivery would be 25th-29th i rang and asked and was assured that delivery would defiatly be with me despite bank holiday, guess what its not so now i have to go looking for item somewhere else ...... rang customer inservice too be talked to like a child be some snotty person who told me its my fault grrrrrrrrr then got through to a supervisor who said they new it was there fault they knew beforehand that royal mail was not able to deliver and admitted they should have put something on web site and informed people on phone and was so sorry (sarcastic ) and although my package wont get to me when they said it would and i have confirmation it would they could give me a whole £5 voucher .............. wich would take 7-10 days to get here .WHAT A JOKE I WILL NEVER USE THIS COMPANY AGAIN and i will make sure no one i know does and will inform as many people as i can to NEVER USE either the stores or web site .......... Hopefully in this economic down turn H&M suffer .......... and suffer as bad as there customer service is bad !!!!!!!!!!!!!!!!!! i will be reposting this and many other things about my experiance on as many web services as i can possibly find too make people aware of this shoddy company