I love H&M clothes and order regularly online. The kids clothes are all great sizing (I buy across a range of ages varying from 12 months to 12 years) and the price and quality of clothing is really good value for money and great quality considering so reasonably priced. I must be one of a few buying women's sizing that does not have an issue with the fit and sizing of H&M clothing. I buy all of my wardrobe staples from here and while I prefer Toyshop for jeans I happily for into a size 12, even with a generous bum, hips and legs varying on the chunky. Love the variety although the quality of the vest tops had declined this season and they are bobbling quite quickly. The biggest downside of H&M is their customer service which is generally not much of a service at all. Staff answer emails which the shortest most irrelevant answer possible. They respond in a way that ensures they do the least amount if work possible, and despite writing comprehensive, detailed emails it generally takes some weeks and plentiful emails before problems are sorted, e.g. missing parcels, payments not credited to account, account info incorrect. The telephone service is no better as they generally advise to put your concern in an email. And so the circle of frustration begins. On the brightside, they do however, tend to sort problems eventually, so one requires significant patience. Fortunately for H&M, the benefits outlay the negative aspects. And so I will continue to make purchases and grin and bear the rest.