Hermes apparently couldn't find my house but reported that they had tried three times to deliver and then sent my goods back to the depot. I run a business from my address and there is someone here to receive goods at all times — and a dog that barks whenever someone comes up the path. No card or note was left to indicate that they had called at the house. I tried to call H+M about this and was waiting to talk to someone when I was put through to their post-assistance survey which asked me to grade how helpful I'd found their Customer Services rep before cutting me off! When I dialled again and waited and finally got through to a human she dealt with me politely but steered her way carefully through our conversation without accepting any responsibility for what had happened and without apologising. I came away feeling that it was my problem for living slightly off the beaten track — though all the other delivery companies manage to find me. Badly handled all round. The least a customer service rep should say is sorry for the inconvenience and for mucking the customer around. Complete fail, H+M