I bought online a pair of leather sandals on sale. After numerous attempts to buy with several issues from the hm website and app, I could buy the sandals. I took screen shoots of the sandals and transactions prior made the payment and when received for my surprise I received a totally different model and of course not leather. Went to my order and the photo of my sandals was changed also!! I swear I didn't make a mistake myself cause I never seen this sandals so HM just not sent a different model it change my order!!!!!!!!!!!! How is that possible!!????? (I took the photos of the shopping basket prior payment!!!!) When back to search the same sandals and are out of stock!! So that is why they changed my order!?? Instead to informing me about the sold out sandals they changed my order. Why is the point to get a sold out item online!!?? I was a client of HM from almost 15 yeas and seriously this make me think twice if I still want to buy with them. In the other hand I think I'm going to return my last store shopping of 275£... You can't changed an order HM!! That is illegal!!!